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CHA, a licensed contractor of the Bedford Regional Water Authority, will be conducting door-to-door surveys over the next few weeks. They will be wearing CHA branded apparel and have proper ID.

Policies

Bedford Regional Water Authority’s Operating Policy Manual

Click here​ ​to do​wn​lo​​a​d the entire policy manual​ ​​or use the below links to navigate to individual policies.

Chapter 1 – Governance

1.00 Introduction     

1.10 History and Summary

1.20 Articles of Incorporation

1.30 Byla​w​​s​​​

1.31 Freedom of Information Act

1.40 Governing Principles

1.50 Organizational Chart

Chapter 2 – Customers

2.00 ​Ra​tes​​ 

2.01 Rate Information

2.10 New Customer Requirements

2.11 Billing and Payments

2.12 Deposits

2.15 Statement Inserts

2.20 Customer Notification

2.21 Incidents and Liability

2.30 Transfers

2.40 Adj​ustments​

2.40 Adjustments Application – Authority caused

2.40 Adjustments Application – Customer caused

2.42 Meter Replacement

2.50 Tampering and Unauthorized Use

2.60 Identity Theft

2.70 Irrigation Meter

2.71 Filling Station

2.72 Septage

2.73 Submetering

Chapter 3 – Connections 

3.10 Mandatory​ Connection​     

3.20 Cross Connection     

3.30 Fire Hydrant Use

Chapter 4 – System Development

4.00 Overview of System Development

4.01 Submittal Process and Review Schedule  

4.02 Developer Agreement 

4.03 Developer Agreement – Not Authority Owned     

4.04 Developer Project Checklist      

4.05 Developer Project Checklist – Not Authority Owned     

4.06 Fire Flow Meter Vault Checklist       

4.07 Developer Agreement – Individual Connection     

4.08 Developer Project Checklist – Individual Connections       

4.10 Location of Utilities     

4.11 Surveyed As-Built Requirements

4.12 Easement Drawings and Deeds of Easement

4.13 Site Plan Checklist

4.14 Plat Checklist     

4.15 Water Review Checklist     

4.16 Sewer Review Checklist     

4.17 Lift Station Review Checklist

4.20 Neighborhood Line Extension

4.21 Community Infrastructure Expansions

4.30 Master Specifications     

4.31 Supplement to the Master Specifications     

4.40 Prepayment     

4.50 Condemnation     

4.51 Easement Value Calculations

4.60 Economic Development

Chapter 5 – Water System     

5.0​0 Overview of Water System

Chapter 6 – Wastewater System

6.00 Overview of Wastewater System     

6.10 Wastewater Lift Station Requirements     

6.11 Pressure Sewer System     

6.12 Small Grinder Pump Agreement     

6.13 Small Grinder Pump Installation Checklist     

6.30 Industrial Wastes and Pretreatment    

6.31 Fats, Oils, and Grease

Chapter 10 – Finance

10.00 Financial Management Policy       

10.10 Pu​rchasing     

10.11 Credit Card Use     

10.12 Pu​rchasing Cards     

10.13 Employee Awards     

10.14 Debarment     

10.20 Capital Assets       

10.21 Di​sposal of Surplus Property     

10.30 Investments     

10.31 Debt​ Management     

10.32 Post​ Issuance Compliance Policy​   

10.33 Reserve Accounts​     

10.40 Alternative Delivery     

10.​45 PPEA​

10.​50 Grant Administration​

Chapter 12 – Emergency Response

12.00 Drought Response and Water Conservation Plan

12.10 Water Emergency – Regulatory Notification

12.20 Sewer Overflow – Regulatory Notification