Report A Problem

The sooner we learn of issues with our pipes, the sooner we can fix them.

Let us know what’s going on:

Complete a form or call (540) 586-7679, option 4 between 8:30 am and 5:00 pm, Monday-Friday.

If there’s an emergency at any other time, please call (540) 586-7679, option 9.

Expected and Unexpected Outage Preparation

Before Planned Works

Make sure to keep sufficient water in bottles for drinking and buckets for flushing toilets.  Additionally, your plumber may be able to provide you with options for your needs.

During Emergencies and Planned Works

Hot water systems should not be operated during water emergencies and should be disabled to avoid potential damage.

After Emergencies and Planned Works

After water service has been restored, and before the hot water system is turned back on, a cold water tap should be turned on. This will flush away any air pockets within your pipes. Once the water flow is back to normal, the hot water system can be turned back on.

Dirty Water After Emergency and Planned Works

Visually check your water before use. If it appears discolored, turn on an outside tap and let it run. After about 5 minutes of flushing, the water should run clear. If you are still experiencing discolored water, please call us at (540) 586-7679 ext. 4.

Emergency

Water outages are sometimes caused by unforeseen circumstances, such as a water main break or other system issues. If this occurs, we will post a notification on our social media channels and contact the affected customers via email and phone call.  If you’re not sure we have your most recent information, please call (540) 586-7679, option 4, to verify.

Planned Works

These outages are to accommodate routine maintenance and the installation of new infrastructure.  Again, we will post updates on our social media channels and contact affected customers via email and phone call.

Options for businesses to prepare for planned works

We recommend that you consider these options if you run a business from your property and need a continuous supply of water:

  • Keep a supply of stored tap water on hand.
  • Keep a supply of bottled water on hand.
  • Install a water storage tank.
  • Hire a portable toilet for the outage period.
  • Contact a water hauling business to maintain supply.