Chapter 1 – Governance
1.00 Introduction
1.10 History and Summary
1.20 Articles of Incorporation
1.30 Bylaws
1.31 Freedom of Information Act
1.40 Guiding Principles
1.50 Organizational Chart
Chapter 2 – Customers
2.00 Rates
2.01 Rate Information
2.10 New Customer Requirements
2.11 Billing and Payments
2.12 Deposits
2.15 Statement Inserts
2.20 Customer Notification
2.21 Incidents and Liability
2.30 Transfers
2.40 Adjustments
2.40 Adjustments Application - Authority caused
2.40 Adjustments Application - Customer caused
2.42 Meter Replacement
2.50 Tampering and Unauthorized Use
2.60 Identity Theft
2.70 Irrigation Meter
2.71 Filling Station
2.72 Septage
2.73 Submetering
Chapter 3 – Connections
3.10 Mandatory Connection
3.20 Cross Connection
3.30 Fire Hydrant Use
Chapter 4 – System Development
4.00 Overview of System Development
4.01 Submittal Process and Review Schedule
4.02 Developer Agreement
4.03 Developer Agreement – Not Authority Owned
4.04 Developer Project Checklist
4.05 Developer Project Checklist – Not Authority Owned
4.06 Fire Flow Meter Vault Checklist
4.07 Developer Agreement – Individual Connection
4.08 Developer Project Checklist – Individual Connections
4.10 Location of Utilities
4.11 Surveyed As-Built Requirements
4.12 Easement Drawings and Deeds of Easement
4.13 Site Plan Checklist
4.14 Plat Checklist
4.15 Water Review Checklist
4.16 Sewer Review Checklist
4.17 Lift Station Review Chcklist
4.20 Neighborhood Line Extension
4.21 Community Infrastructure Expansions
4.30 Master Specifications
4.31 Supplement to the Master Specifications
4.40 Prepayment
4.50 Condemnation
4.51 Easement Value Calculations
4.60 Economic Development
Chapter 5 – Water System
5.00 Overview of Water System
Chapter 6 – Wastewater System
6.00 Overview of Wastewater System
6.10 Wastewater Lift Station Requirements
6.11 Pressure Sewer System
6.12 Small Grinder Pump Agreement
6.13 Small Grinder Pump Installation Checklist
6.30 Industrial Wastes and Pretreatment
6.31 Fats, Oils, and Grease
Chapter 10 – Finance
10.00 Financial Management Policy
10.10 Purchasing
10.11 Credit Card Use
10.12 Purchasing Cards
10.13 Employee Awards
10.14 Debarment
10.20 Capital Assets
10.21 Disposal of Surplus Property
10.30 Investments
10.31 Debt Management
10.32 Post Issuance Compliance Policy
10.33 Reserve Accounts
10.40 Alternative Delivery
10.45 PPEA
Chapter 12 - Emergency Response
12.00 Drought Response and Water Conservation Plan
12.10 Water Emergency - Regulatory Notification
12.20 Sewer Overflow - Regulatory Notification