Bedford Regional Water Authority Taking Steps to Protect Public Health During Coronavirus Outbreak
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Bedford Regional Water Authority (BRWA) is continuing to take steps to ensure that our customers haveaccess to reliable, safe, and clean water during the novel coronavirus (COVID-19) outbreak that has spread across the world and is a rising public health concern. The BRWA has suspended service disconnections for non-payment and is also waiving late fees and offering repayment terms for customers who fall behind on their bills. We urge customers to make every effort to keep their accounts current during the period that disconnections are suspended, and to use payment methods other than visiting the BRWA in personThis global pandemic reminds us how important access to clean water is to protect human health, and we as an organization want to do everything we can to help prevent the spread of the virus. Providing high-quality water services is at the core of our mission and that’s never more important than during a crisis like this.

Health officials say washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19 and other infectious diseases.

The BRWA is also encouraging non-essential employees to continue working from home if possible and is taking additional measures to ensure it can continue to provide water and wastewater services throughout the current public health crisis.

For more information, please visit the CDC, EPA and state health department web pages for the latest updates:


As we continue taking measures to protect the health of our community, we encourage you to do your part:
  • Do not flush wipes (even those marketed as "flushable"), paper towels, facial tissues and other products. They clog pipes and lead to overflows.
  • Wash your hands frequently with soap and water – and be sure to turn off the sink as your scrub for at least 20 seconds.
  • Continue to clean and disinfect frequently touched surfaces; avoid touching your eyes, nose and mouth; practice positive social distancing; avoid close contact with anyone who is sick.
If you have additional questions, please contact us. Stay tuned to this page for updates.

Everything we do at the BRWA aims to protect public health while enhancing the natural beauty of Bedford County's watersheds. Combining science and nature, we work in partnership with others to safeguard Bedford County's watersheds health and vitality, ensure the economic success of our region, and protect public health for more than 14,000 residents and businesses within the Piedmont region.


While using disinfectant wipes to help combat the spread of COVID-19​, please remember to dispose of them in the trash, NOT the toilet!  Wipes and rags can cause sewer backups and overflows. Even the wipes labeled as “flushable” don’t break down. So please remember to only flush the 3P's down the toilet: Pee, Poo, and Toilet Paper! All other items will clog your pipes.​

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We are encouraging business owners to follow water safety guidelines as they begin to reopen their establishments. In buildings that have been shut down or used less frequently, stagnant water can cause conditions that increase the risk for growth and spread of Legionella and other harmful bacteria.

Proper flushing clears out the water that became stagnant in internal plumbing pipes during the business closure and replaces it with fresh, disinfected water from the BRWA’s distribution system.

Steps to take to properly flush your internal plumbing lines:
  • Disconnect any spigot aerators or point-of-entry filters.
  • Turn on the cold water for all faucets and showerheads; let the water flow for several minutes after you detect the smell of chlorinated water (This may take longer and need to be done in stages for large multi-floor buildings or hotels.).
  • Flush all toilets at least twice to empty the tank and flush out the toilet lines.
  • Run all dishwashers for a complete cycle; empty all icemakers – fill and empty the next two batches of ice; flush water from drinking fountains, refrigerator dispensers and spray nozzles.
  • Increase the temperature on the water heater to 140°F for at least 30 minutes. Turn on the hot water at each faucet and run the water to flush the lines and empty the tank.
  • Disinfect any fountains, safety showers, eyewash stations, pools, or spas per manufacturer instructions.
  • Follow manufacturer’s instructions for replacing water filters upon completion of flushing.
  • After flushing: Turn off all spigots, wipe down and disinfect all faucets, reset the temperature of the water heater, replace the spigot aerators and reconnect point-of-entry filters.
For more information concerning the guidelines recommended for businesses to take before opening, please see the CDC's website here.​

With that said, the BRWA implements water treatment processes for both water and wastewater that eliminates viruses such as COVID-19​ along with other viral strains and harmful bacteria. Our drinking water systems are disinfected with an essential disinfectant (chlorine) that is added during the treatment process so that we can continue delivering safe drinking water to our customers.

The BRWA continues to test and monitor the drinking water supplies and have proactive plans in place to continue providing safe and clean drinking water to our customers.


If you have additional questions, please contact us and stay tuned to this page for updates.


June 15th:

Closely following the Governor’s “stay-at-home” Executive Order 55. The BRWA's front lobby will be reopening with the following provisions:
  • Limit lobby guest occupancy to three (3).
  • Face coverings are required for entry.
  • Hand sanitizer available upon entry.
Hours of operation will remain unchanged, Monday-Friday | 8:30-5:00.

Payments via the internet at, phoning (540) 586-7679, or by dropbox located at 1723 Falling Creek Rd. Bedford, VA 24523 are still encouraged.

Account inquiries, transfers, and all other regularly offered services are still available. Please email or call (540) 586-7679 for any assistance fulfilling such requests.

    Bedford Regional Water Authority
    1723 Falling Creek Road • Bedford • VA 24523