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How long have you used the Authority's services?


How would you rate your overall satisfaction with the Authority?

How satisfied are you overall with the Authority's customer support?


How satisfied were you with how the Authority support staff resolved your most recent problem?


If your problem was not resolved, did Authority staff offer to follow-up after the call?

Please rate the Authority customer service representative on their responsiveness.

Please rate the Authority customer service representative on their professionalism.

Please rate the Authority customer service representative on their politeness.

Please rate the Authority customer service representative on their knowledge of the problem.

Please rate the Authority customer service representative on their efficiency in solving the problem.

Please rate the Authority customer service representative on their manner of handling follow-up questions.

How long did it take for customer support to resolve your problem?


How many times did you contact customer support before your problem was resolved?


Are you satsfied by the condition of your meter box?


Do you know how to read your water meter?


Are Authority field personnel respectful of your property?


Do Authority field personnel present a professional image?


Additional Comments that will help us to better serve you:


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Bedford Regional Water Authority
1723 Falling Creek Road • Bedford • VA 24523
540.586.7679

Customer Feedback : New Item