Contact Us

CONTACT US

The BRWA is open Monday through Friday from 8:30am to 5:00pm. To reach the main office please call (540) 586-7679 or email customerservice@brwa.com

If this is an emergency outisde of normal operating hours please call  (540) 586-7679, extension 9.

If you would like to speak with a specific department or individual please see the listings below.


Customer Service

(540) 586-7679, Extension 4

  • Water and sewer billing
  • Past due accounts and disconnected service
  • Account payments
  • Rates and connection fees
  • Signing up for service
  • Disconnecting well service
  • Reporting a leak or pressure problem during operating hours

Administration

(540) 586-7679, Extension 7

  • Board of Directors information
  • Board and Committee meeting information
  • Marketing/Communication requests and information
  • Advertising inquiries

  • Information technology
  • Network Server Operations
  • Hardware/Software Inquiries
  • Phone systems (Cisco)

Engineering

(540) 586-7679, Extension 5
  • New project construction
  • Developer agreements and documents
  • Neighborhood line extensions

Finance

540-586-7679, Extension 6

  • Vendor billing
  • Vendor accounts payable and receivable

Human Resources

540-586-7679, Extension 133

  • Employee information
  • Employment information
  • Employee training
  • Safety

 
540-586-7679, Extension 308
  • Water treatment
  • Wastewater treatment
  • Facility operations
  • Fats, Rags, Oils, and Grease (FROG) information

540-586-7679, Extension 122

  • Meter settings
  • Scheduling new connections
  • Water outages

Miss Utility

Dial 811 (nationwide to reach the nearest utility one call center) or 1-800-552-7001  (Virginia only)
  • Request markings
  • Check the status and wait times
  • Review the markings
  • Dig with care


 

 

 Find Us On Social Media

 

 

​Want to keep tabs on the Authority in real time? Find us on our various social media sites. Click below to navigate to our sites.



Bedford Regional Water Authority
1723 Falling Creek Road • Bedford • VA 24523
540.586.7679

Home