Contact Us
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Contact Us

The BRWA is open Monday through Friday from 8:30am to 5:00pm. To reach the main office please call (540) 586-7679 or email customerservice@brwa.com

If this is an emergency outside of normal operating hours please call  (540) 586-7679, extension 9.

If you would like to speak with a specific department or individual please see the listings below.





(540) 586-7679, Extension 4

  • Water and sewer billing
  • Past due accounts and disconnected service
  • Account payments
  • Rates and connection fees
  • Signing up for service
  • Disconnecting well service
  • Reporting a leak or pressure problem during operating hours.


Administration​

(540) 586-7679, Extension 7

  • Board of Directors information
  • Board and Committee meeting information
  • Marketing/Communication requests and information
  • Advertising inquiries



  • Information technology
  • Network Server Operations
  • Hardware/Software Inquiries
  • Phone systems (Cisco)


Engineering​

(540) 586-7679, Extension 5
  • New project construction
  • Developer agreements and documents
  • Neighborhood line extensions


Finance​

(540) 586-7679, Extension 6

  • Vendor billing
  • Vendor accounts payable and receivable


Human Resources

(540) 586-7670, Extension 133

  • Employee information
  • Employment information
  • Employee training
  • Safety



 
(540) 586-7679, Extension 308
  • Water treatment
  • Wastewater treatment
  • Facility operations
  • Fats, Rags, Oils, and Grease (FROG) information




(540) 586-7679, Extension 122

  • Meter settings
  • Scheduling new connections
  • Water outages


Miss Utility

Dial 811 (nationwide to reach the nearest utility one call center) or 1-800-552-7001  (Virginia only)
  • Request markings
  • Check the status and wait times
  • Review the markings
  • Dig with care


FOIA Requests​

 

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Bedford Regional Water Authority
1723 Falling Creek Road • Bedford • VA 24523
540.586.7679

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