CONTACT US

The BRWA is open Monday through Friday from 8:30am to 5:00pm. To reach the main office please call (540) 586-7679 or email customerservice@brwa.com. 

If this is an emergency outisde of normal operating hours please call  (540) 586-7679, extension 9.

If you would like to speak with a specific department or individual please see the listings below.

(540) 586-7679, Extension 4

• Water and sewer billing
• Past due accounts and disconnected service
  
• Account payments
• Rates and connection fees
• Signing up for service
• Disconnecting well service
  
• Reporting a leak or pressure problem during operating hours

(540) 586-7679, Extension 7

• Board of Directors information
• Board and Committee meeting information
• Marketing/Communication requests and information
• Advertising inquiries

(540) 586-7679, Extension 5

• New project construction
• Developer agreements and documents
• Neighborhood line extensions

540-586-7679, Extension 6

• Vendor billing
• Vendor accounts payable and receivable

540-586-7679, Extension 133

• Employee information
  
• Employment information
• Employee training
• Safety
  

 

540-586-7679, Extension 308

• Water treatment
• Wastewater treatment
• Facility operations
• Fats, Rags, Oils, and Grease (FROG) information

540-586-7679, Extension 122

• Meter settings
• Scheduling new connections
• Water outages

Dial 811 (nationwide to reach the nearest utility one call center) or 1-800-552-7001  (Virginia only)

• Request markings
• Check the status and wait times
  
• Review the markings
• Dig with care