Contact Us
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Contact Us

The BRWA is open Monday through Friday from 8:30am to 5:00pm. To reach the main office please call (540) 586-7679 or email customerservice@brwa.com. 

If this is an emergency outside of normal operating hours please call  (540) 586-7679, extension 9.

If you would like to speak with a specific department or individual please see the listings below.





(540) 586-7679, Extension 4

  • Water and sewer billing
  • Past due accounts and disconnected service
  • Account payments
  • Rates and connection fees
  • Signing up for service
  • Disconnecting well service
  • Reporting a leak or pressure problem during operating hours.


Administration​

(540) 586-7679, Extension 7

  • Board of Directors information
  • Board and Committee meeting information
  • Marketing/Communication requests and information
  • Advertising inquiries



Information Systems
  • Information technology
  • Network Server Operations
  • Hardware/Software Inquiries
  • Phone systems (Cisco)


Engineering​

(540) 586-7679, Extension 5
  • New project construction
  • Developer agreements and documents
  • Neighborhood line extensions


Finance​

(540) 586-7679, Extension 6

  • Vendor billing
  • Vendor accounts payable and receivable


Human Resources

(540) 586-7679, Extension 133

  • Employee information
  • Employment information
  • Employee training
  • Safety



 
(540) 586-7679, Extension 308
  • Water treatment
  • Wastewater treatment
  • Facility operations
  • Fats, Rags, Oils, and Grease (FROG) information




(540) 586-7679, Extension 122

  • Meter settings
  • Scheduling new connections
  • Water outages


Miss Utility

Dial 811 (nationwide to reach the nearest utility one call center) or 1-800-552-7001  (Virginia only)
  • Request markings
  • Check the status and wait times
  • Review the markings
  • Dig with care


FOIA Requests​
 

 Find Us On Social Media

 

 

​Want to keep tabs on the Authority in real time? Find us on our various social media sites. Click below to navigate to our sites.


Bedford Regional Water Authority
1723 Falling Creek Road • Bedford • VA 24523
540.586.7679

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