Contact Us

Contact Us

The Authority is open Monday through Friday from 8:30am to 5:00pm.

To reach the main offices of the Authority please call 540-586-7679 or email If you need to speak with a specific department please see the listings below. For a complete directory of Authority staff please click here.

Customer Service

540-586-7679, Extension 4

  • Water and sewer billing

  • Past due accounts and disconnected service

  • Account payments

  • Rates and connection fees

  • Signing up for service

  • Disconnecting well service

  • Reporting a leak or pressure problem during operating hours


540-586-7679, Extension 7
  • Board of Directors information
  • Board and Committee meeting information

Engineering Department

 540-586-7679, Extension 5

  • New project construction

  • Developer agreements and documents

  • Neighborhood line extensions

Financial Department

540-586-7679, Extension 6

  • Vendor billing

  • Vendor accounts payable and receivable 

Human Resources

 540-586-7679, Extension 133

  • Employee information

  • Employment information

  • Employee training


540-586-7679, Extension 308

  • Water Treatment

  • Wastewater Treatment

  • Facility Operations

  • Fats, Oils, and Grease (FOG) information


540-586-7679, Extension 122

  • Meter settings

  • Scheduling new connections

  • Water outages

Emergency (Outside of operating hours)

540-586-7679, Extension 9

  • Water outages

  • Reporting a leak

  • Sewer service disruptions

Not sure who to contact?

Call 540-586-7679 or email

Fax Number: 540-586-5805

Miss Utility

Call Before You Dig

Dial 811 (nationwide to reach the nearest utility one call center) or 1-800-552-7001 (Virginia only)

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Bedford Regional Water Authority
1723 Falling Creek Road • Bedford • VA 24523